You bought a business and now have two of everything

After an acquisition, cross-sell revenue stalls when the two businesses keep separate definitions, systems and handovers. Alignment means one qualification standard, one set of pipeline stages, one reporting view and a clear rule for who owns which account. It can be done in around 90 days.

How to tell this is your problem

  • The investment case assumed cross-sell that has not appeared.
  • Each business reports pipeline differently, so the group number cannot be trusted.
  • Two teams are approaching the same accounts.
  • Good people on the acquired side are leaving.

What we do

We map both commercial operations, agree a single standard with both leadership teams, align the CRM and outreach tooling, and set the reporting the board will see. Then we stay through the first full quarter to make sure the new way of working survives contact with a target.

Natasha led the commercial integration of an acquired business into S&P Global’s sales development operation, aligning process, measures, reporting and tooling across both.

Who this is for

Private equity operating partners, value creation directors and portfolio company chief executives.

The first step

Commercial Diagnostic

Two to three weeks · £6,000 plus VAT

The Commercial Diagnostic shows where opportunity is lost and what it would take to fix.

See the Commercial Diagnostic

Questions that come up

When should commercial alignment start after a deal completes?

As early as possible, ideally within the first 100 days. The longer two ways of working run in parallel, the harder they are to merge and the more staff you lose.

Do both businesses need to move to one CRM immediately?

No. Shared definitions and a single reporting view matter more at first. System consolidation can follow once the standard is agreed.

All frequently asked questions

Tell us where it is stuck.

Thirty minutes, no slides. You describe the problem, we tell you whether it is one we fix. If it is not, we will say so and point you somewhere better.